Privacy policy

Effective Date: [Insert Date, e.g., June 15, 2026]

Welcome to Mandi at home ("we," "our," or "us"). We operate the Mandi at home mobile application (the "App"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect when you use our App, how we use it, how we protect it, and what rights you have regarding your data. By downloading, registering, or using the Mandi at home App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide efficient fresh fruit and vegetable delivery services, we collect two categories of information:

A. Information You Provide to Us

  • Account Information: When you register on our App, we collect your name, mobile phone number, email address, and delivery addresses.

  • Payment Information: For online transactions, payment details are processed securely through our integrated third-party payment gateways. We do not store your raw credit/debit card numbers or net banking passwords on our servers.

  • Customer Support: Any details or feedback you provide when contacting our customer care team.

B. Information Collected Automatically via App Permissions

To make the App function properly, we may request access to certain features on your mobile device:

  • Precise Location Data: We request access to your device’s GPS location to determine your exact delivery address, show accurate product availability in your area, and assist our delivery executives in finding your home.

  • Device Information: We collect data about your mobile device, such as your device model, operating system, unique device identifiers, and IP address, to optimize app performance and prevent fraud.

  • Camera / Media Gallery Access (Optional): We may request permission to access your camera or photo gallery if you need to upload a profile picture or share a photo of a product for a quality-related refund or return request.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests and the fulfillment of our services:

  • To Deliver Orders: To prepare, pack, and accurately route your fresh produce orders directly to your doorstep.

  • To Manage Your Account: To handle your registration, log-in sessions, and order history.

  • Communication: To send you order updates, OTP confirmations, delivery notifications, and promotional offers via SMS, WhatsApp, or Push Notifications.

  • App Improvement: To analyze how users interact with the App, troubleshoot technical glitches, and improve the user interface.

  • Safety & Fraud Prevention: To monitor for fraudulent transactions and ensure the security of our users and platform.

3. Sharing Your Information

We respect your privacy and do not sell your personal data to third parties. We only share information in the following specific scenarios:

  • With Delivery Partners: We share your name, phone number, and delivery address with our delivery executives and riders so they can fulfill your orders.

  • With Third-Party Service Providers: We share necessary data with trusted payment processors, SMS/WhatsApp gateway providers, and app analytics tools (such as Google Analytics/Firebase) to keep the app running efficiently.

  • For Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities in India.

4. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, loss, or misuse. Data transmitted through the App is encrypted in transit using Secure Socket Layer (SSL) technology. However, please remember that no method of electronic transmission over the internet or mobile network is 100% secure.

5. Your Rights and Choices

A. Managing App Permissions

You can choose to grant or deny permissions (like Location or Camera) through your mobile device's settings menu at any time. Please note that disabling location access may require you to enter your delivery address manually.

B. Updating Account Info

You can review, change, or update your profile details directly within the account settings section of the App.

C. Account and Data Deletion

In compliance with App Store guidelines, you have the right to request the complete deletion of your account and associated personal data. You can initiate this request directly inside the App settings by clicking "Delete Account" or by contacting our support team via email. Once processed, your data will be permanently removed from our active systems, except where required for legal or financial accounting purposes.

6. Children’s Privacy

Our services are intended for adult consumers and we do not knowingly collect personal information from individuals under the age of 18. If we learn that a minor has provided us with personal information, we will delete it from our servers immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

  • Company Name: Mandi at home

  • Email Support: Effective Date: [Insert Date, e.g., June 15, 2026]

    Welcome to Mandi at home ("we," "our," or "us"). We operate the Mandi at home mobile application (the "App"). We are committed to protecting your personal information and your right to privacy.

    This Privacy Policy explains what information we collect when you use our App, how we use it, how we protect it, and what rights you have regarding your data. By downloading, registering, or using the Mandi at home App, you agree to the collection and use of information in accordance with this policy.

    1. Information We Collect

    To provide efficient fresh fruit and vegetable delivery services, we collect two categories of information:

    A. Information You Provide to Us

    • Account Information: When you register on our App, we collect your name, mobile phone number, email address, and delivery addresses.

    • Payment Information: For online transactions, payment details are processed securely through our integrated third-party payment gateways. We do not store your raw credit/debit card numbers or net banking passwords on our servers.

    • Customer Support: Any details or feedback you provide when contacting our customer care team.

    B. Information Collected Automatically via App Permissions

    To make the App function properly, we may request access to certain features on your mobile device:

    • Precise Location Data: We request access to your device’s GPS location to determine your exact delivery address, show accurate product availability in your area, and assist our delivery executives in finding your home.

    • Device Information: We collect data about your mobile device, such as your device model, operating system, unique device identifiers, and IP address, to optimize app performance and prevent fraud.

    • Camera / Media Gallery Access (Optional): We may request permission to access your camera or photo gallery if you need to upload a profile picture or share a photo of a product for a quality-related refund or return request.

    2. How We Use Your Information

    We process your information for purposes based on legitimate business interests and the fulfillment of our services:

    • To Deliver Orders: To prepare, pack, and accurately route your fresh produce orders directly to your doorstep.

    • To Manage Your Account: To handle your registration, log-in sessions, and order history.

    • Communication: To send you order updates, OTP confirmations, delivery notifications, and promotional offers via SMS, WhatsApp, or Push Notifications.

    • App Improvement: To analyze how users interact with the App, troubleshoot technical glitches, and improve the user interface.

    • Safety & Fraud Prevention: To monitor for fraudulent transactions and ensure the security of our users and platform.

    3. Sharing Your Information

    We respect your privacy and do not sell your personal data to third parties. We only share information in the following specific scenarios:

    • With Delivery Partners: We share your name, phone number, and delivery address with our delivery executives and riders so they can fulfill your orders.

    • With Third-Party Service Providers: We share necessary data with trusted payment processors, SMS/WhatsApp gateway providers, and app analytics tools (such as Google Analytics/Firebase) to keep the app running efficiently.

    • For Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities in India.

    4. Data Security

    We implement robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, loss, or misuse. Data transmitted through the App is encrypted in transit using Secure Socket Layer (SSL) technology. However, please remember that no method of electronic transmission over the internet or mobile network is 100% secure.

    5. Your Rights and Choices

    A. Managing App Permissions

    You can choose to grant or deny permissions (like Location or Camera) through your mobile device's settings menu at any time. Please note that disabling location access may require you to enter your delivery address manually.

    B. Updating Account Info

    You can review, change, or update your profile details directly within the account settings section of the App.

    C. Account and Data Deletion

    In compliance with App Store guidelines, you have the right to request the complete deletion of your account and associated personal data. You can initiate this request directly inside the App settings by clicking "Delete Account" or by contacting our support team via email. Once processed, your data will be permanently removed from our active systems, except where required for legal or financial accounting purposes.

    6. Children’s Privacy

    Our services are intended for adult consumers and we do not knowingly collect personal information from individuals under the age of 18. If we learn that a minor has provided us with personal information, we will delete it from our servers immediately.

    7. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

    8. Contact Us & Grievance Redressal

    If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

    • Company Name: Sunblisss Dryable Pvt Ltd

    • Email Support: [sunblisssdryableprivateltd@gmail.com

    • Customer Care Phone: [6399693666]

    • Operating Address: 140 Arhant Nagar West Punjabi Bagh New Delhi-110026